Hiring a Roastery Team Member

New Harvest Coffee Roasters is a specialty coffee roaster based in the Farm Fresh Market Hall on Sims Ave in Providence. Since 2001, we have been dedicated to sourcing coffee sustainably and being a leader in creating a vital and creative beverage culture in Rhode Island. We have a small, dedicated team of hard-working folks who take pride in their work. We are also dedicated to paying a living wage to all of our employees and encouraging life-work balance.

We are looking for someone to join the Roastery team who is both adept at production tasks and customer service, who is organized and conscientious. This position has both production and retail components. In the production capacity, the right candidate will help our production team with every aspect of getting our freshly roasted coffee to our wholesale and online customers. In the retail capacity, this person will be responsible for organizing our set up for farmers’ markets on Fridays and then working the markets themselves on Saturdays.

This is not an entry level position, and candidates must have prior work experience in a related field. Specific experience in coffee is not required, but a background in coffee or food/beverage manufacturing is desirable. The ideal candidate works quickly with a sense of urgency and is mature with a strong work ethic and can move seamlessly from one task to another. The work schedule is Tuesday through Saturday and it is a full time (40 hours) position.

Tuesday through Thursday, you will be working in the Production department, 8am-4pm. Fridays are market prep day, also 8am-4pm. Saturdays are market day, 6am-3pm (the markets include tips! Which are generally at least $10 additional per hour on top of your salary).

 

Production Department responsibilities:

• Produces all packaging materials for daily shipments, including labeling of bags and boxes.
• Filling all types of coffee orders, wholesale, mail order, grocery
• Working with fellow team members to ensure that all orders are filled, packed and shipped in an accurate and efficient manner.
• Communicating with the Production Manager any inventory shortages, errors or safety concerns.
• Other projects as necessary, to help the department be successful
• Perform daily/weekly/monthly cleaning and organization activities.
• Perform deliveries using company vans in an efficient and safe manner. 
• At all times provide friendly, respectful, knowledgeable and efficient customer service.
• Transition efficiently from completing one task to starting another; if unsure what task to tackle next, check with Production Manager.
• If unsure about how to take or complete an order, seek out a manager’s input. To ensure a consistent and high- quality product and customer service system, seek advice, do not just “wing-it” if uncertain how to proceed.
• Anything else as requested by manager or owner to complete daily/weekly/monthly goals
• Market prep on Fridays: take responsibility for brewing, organizing and packing up for the Hope Street Market.

The starting pay is $20 per hour on a salary basis. Benefits include:

• Two weeks paid vacation per year, three weeks paid vacation starting your second year of employment.
• One week paid sick leave per year.
• 401k with company match
• Health and dental insurance

Job Requirements

• Mature, strong work ethic required – This is not an entry level position
• Strong verbal and interpersonal communication skills
• Ability to stand for 8 hours a day
• Ability to lift up to 50 lbs several times throughout the day. Hand trucks provided for delivery of orders larger than 50lbs.
• Comfortable driving and parallel parking a cargo van in and around Providence.
• Be self-directed when needed but comfortable taking direction and asking questions.
• Communicate effectively with co-workers, vendors and customers.

30 Day Goals

This job requires a probationary period. The following list of goals must be accomplished within 30 days of being hired.

All resources necessary to accomplish these goals will be made available. If the following goals are not accomplished, a permanent position will not be offered.

• Punctuality is required
• Become familiar with all aspects of order fulfillment within the Production Department. Speed is not expected right off the bat but building knowledge and retention of production department policies and procedures is required.
• Become familiar with each coffee we sell and be able to make recommendations for customers.
• Become familiar with the company structure, policies and personnel.
• Be a team player and show an effort to work quickly, accurately and diligently