Please Note: While open to the public, this class is intended for wholesale clients and professional development. If you are a wholesale client and in need of your wholesale code, please contact us at training@newharvestcoffee.com.

Description: A great supplement to our Barista Basics class, focusing on customer service, drink building, and streamlining the barista workflow. 

In this class, participants will learn how to provide efficient and effective service, with an emphasis on proactive and reactive customer communication, with an in-depth review of standard espresso-based recipes, enabling baristas to create consistent, delicious beverages.

The ticket price includes a 12oz bag of  New Harvest Coffee and a copy of the class handout. 

Prerequisites: While completion of Barista Basics is not required, it is highly recommended. Participants should come to class with a solid understanding of steaming milk for micro-foam and espresso preparation. 

Time: 11:00 AM - 1:00 PM.

Location: New Harvest Training Lab, 10 Sims Ave Unit 101, Providence, RI 02909

Parking: Parking lot entrances are located on Sims Ave & Kinsley Ave. Street parking is available on Sims Ave. 

Registration Policy: Your ticket is only valid for the date selected. This is to ensure the best experience for all participants - if you need to reschedule, please contact us at training@newharvestcoffee.com and we'll get it sorted! If you do not see the class date you are looking for, it may be sold out.

Cancellation Policy: Due to limited class sizes, we request that you please cancel at least 48 hours before a scheduled class. This gives us the opportunity to fill vacancies. You may cancel by phone or by emailing us at training@newharvestcoffee.com. Cancellations made before the date and time of the event may receive a full refund or have their reservations transferred to a different date/time of the same class. No-call-no-shows will not receive a refund or transfer. When you purchase a ticket for a class, you agree to these terms